FREQUENTLY ASKED QUESTIONS
We Make Ink Do More
ARE XTREME INKS VEGAN AND CRUELTY FREE?
Xtreme inks has never conducted or commissioned any tests on animals and we promise we will never do so in the future. Our products are organic and we only use vegan-friendly vegetable glycerin.
WHAT MAKES XTREME TATTOO INK DIFFERENT FROM OTHER BRANDS?
Xtreme inks has created a whole new type of ink. We have removed all harmful/unnecessary ingredients found in traditional inks and through 10+ years of testing we have perfected each and every color in our product line. Consistency is also the best in the industry due to our large batch productions, state-of the-art facilities and team of experts who QC each step of the production process.
WHEN WILL MY ORDER SHIP?
We are opened Monday to Friday, and closed all major holidays.
All order have to be placed before 8am PST to be shipped the same day.
(Please note Saturday and Sunday are not considered a business day, if you need more accurate delivery time please contact us prior to ordering)
USPS Express Mail (1-2 business days delivery time guaranteed)
USPS Priority Mail (3-4 business days estimated not guaranteed)
USPS 1st Class (4-6 business days estimated not guaranteed)
UPS Express Mail (1 business day delivery time guaranteed)
UPS 2-Day Mail (2 business days delivery time guaranteed)
UPS 3-Day Mail (3 business days delivery time guaranteed)
UPS Ground Service (1-4 business days delivery time not guaranteed)
(Please note that these delivery guarantees are through the shipping carrier, all refunds will need to be filed by the customer through the carrier)
WHERE ARE YOU LOCATED?
We are based in sunny California and we have distributors all over the world.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards as well as paypal. Unfortunately we do cannot accept CODs for the time being.
WHAT IS YOUR RETURN POLICY?
We have a 14 day return policy on our inks. Due to the nature of the product, we can only accept inks that have not been opened/damaged.
CAN I MAKE CHANGES OR CANCEL AN ORDER I ALREADY PLACED?
As long as the order has not been fulfilled you can change/cancel your order. Please contact us via email or phone to make any changes.
I LIVE OUTSIDE OF THE UNITED STATES. HOW CAN I PLACE AN ORDER?
Please check out our distributor section for distributors in or near your country. If there isn’t one yet keep asking your distributors to stock Xtreme Inks or you can purchase directly from your nearest distributor or directly from this website.
HOW DOES CUSTOMS WORK FOR INTERNATIONAL SHIPMENTS?
If you order from our site you we will most likely send the order from our US warehouse. You will be liable for import duties, customs and taxes incurred upon arrival. These costs are different for each country so please check with local authorities if you are unsure about ordering products from our site. If a shipment is returned to Xtreme, we cannot refund shipping fees and you will be responsible for any costs to resend shipment.
I RECEIVED DAMAGED OR WRONG ITEMS, WHAT SHOULD I DO?
Please contact us right away by phone or email. If the goods were damaged please send pictures and a list of damaged goods to firstname.lastname@example.org. If you received the wrong items please email us a list of items that were sent incorrectly or have a list ready when you call so we can get fix your order right away.
HOW DO I GET A NEW PASSWORD?
Click on “Forgot Your Password” under the login section and you can create a new password.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or by mail using the details provided below:
XTREME INKS, 2801 Ocean Park Blvd, Suite 308, Santa Monica CA 90405, United StatesLast updated: [11/11/2020]
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority.